Terms of Service
Introduction
Welcome to Heatsprout LLC. These Terms of Service govern your access to and use of our website, appointment scheduling platforms, lead generation services, and related business solutions.
Heatsprout LLC ("Heatsprout," "we," "us," or "our") is a company located at 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States.
By accessing our website, scheduling a consultation, or purchasing our services, you acknowledge that you have read and agree to these Terms of Service.
Our Services
Heatsprout provides lead generation, prospect qualification, appointment setting, and related marketing support services primarily for general contractors, remodeling companies, and home improvement businesses.
Our services are designed to help businesses connect with homeowners interested in remodeling projects, including kitchen renovations, bathroom renovations, basement remodeling, and other residential improvement projects.
Depending on the agreed service arrangement, our activities may include prospect outreach, initial qualification, appointment coordination, and follow-up communications.
Heatsprout provides marketing and appointment generation services. We do not directly perform residential construction, renovation, or remodeling work.
Free Consultations
Heatsprout may offer complimentary discovery calls or strategy consultations to businesses interested in learning about our services.
Scheduling a free consultation does not create a paid service agreement or result in a service charge.
Any subsequent paid engagement is subject to separately communicated pricing, service conditions, and acceptance by the customer.
Service Agreements and Appointment Qualification
Paid services are provided according to the terms agreed upon between Heatsprout and the business customer.
Our advertised service model focuses on generating qualified homeowner appointments. Under our pay-per-qualified-appointment approach, applicable fees are associated with appointments that have taken place and satisfy the qualification requirements established for the customer.
Specific qualification criteria, service expectations, applicable appointment fees, and any conditions regarding lead exclusivity are determined through the relevant service agreement.
A scheduled appointment alone does not necessarily constitute a completed, billable appointment.
Pricing and Payments
Pricing depends on the services selected and the terms established with each business customer.
Heatsprout's advertised appointment-based model is intended to align payment with completed, qualifying homeowner appointments rather than simply charging for unqualified inquiries.
Applicable fees, payment obligations, billing arrangements, and any additional agreed charges will be communicated before a paid engagement begins.
Customers agree to provide accurate billing information and pay valid charges according to the agreed payment terms.
Payment transactions may be facilitated through third-party payment processing providers.
Customer Responsibilities
Customers are responsible for providing accurate business details, contact information, service areas, project preferences, and other information necessary for Heatsprout to provide its services.
Business customers remain responsible for communicating with prospective homeowners, evaluating project requirements, providing estimates, and fulfilling any construction or remodeling services they independently agree to perform.
Customers are expected to respond professionally to scheduled appointments and communicate relevant scheduling changes or concerns within a reasonable timeframe.
Heatsprout is not responsible for the performance of remodeling work conducted by its customers or other third-party businesses.
Appointment Scheduling and Changes
Appointments are coordinated based on the information provided by prospective homeowners and participating business customers.
Appointment availability, customer responsiveness, homeowner availability, and project requirements may affect scheduling outcomes.
Customers should notify Heatsprout of appointment-related concerns or scheduling conflicts as soon as reasonably possible.
Requests to modify, pause, or discontinue paid services will be handled according to the applicable service agreement.
Refunds and Billing Disputes
Refund requests and billing concerns are handled in accordance with our Refund Policy and any applicable written service agreement.
Customers may request a review of a charge if they believe an appointment did not occur, did not satisfy the agreed qualification criteria, or was billed incorrectly.
Fees associated with properly completed and qualifying appointments are generally not refundable solely because a homeowner does not proceed with a remodeling project.
Each eligible dispute will be reviewed based on the circumstances and the agreed service conditions.
No Guaranteed Business Results
Heatsprout aims to help remodeling businesses connect with qualified prospective customers and improve their appointment generation processes.
However, the number of inquiries, completed appointments, project conversions, sales, revenue, and profitability may vary depending on market conditions, customer demand, geographic location, service offerings, and each customer's sales process.
Any examples of appointment volume, revenue, profitability, conversion rates, or previous client performance presented on our website are illustrative and do not constitute guarantees of identical future results.
Any specific written service commitments separately agreed with a customer remain subject to the terms of that agreement.
Acceptable Use
Users agree to use our website and services for legitimate business purposes.
Users must not submit false or misleading information, attempt unauthorized access to our systems, interfere with website functionality, impersonate other individuals or businesses, or use our services for fraudulent or unlawful activities.
We reserve the right to restrict access to our services where reasonably necessary to prevent misuse or protect our business and other users.
Intellectual Property
The content available on our website, including branding, text, graphics, marketing materials, and original service descriptions, belongs to Heatsprout or its respective rights holders.
Users may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.
Third-Party Services
Our website and business operations may use third-party platforms for scheduling, communications, payment processing, marketing, or other operational functions.
These services may operate under their own terms and privacy policies.
Heatsprout is not responsible for independent third-party services or their operation beyond the extent required by applicable law.
Limitation of Liability
Heatsprout works to provide reliable and professional services but cannot guarantee that every prospective homeowner will proceed with a remodeling project or enter into an agreement with a participating business.
To the extent permitted by applicable law, Heatsprout is not responsible for indirect or consequential losses arising from website use, homeowner decisions, unsuccessful sales opportunities, or the independent activities of third-party contractors.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limits any express contractual obligation that Heatsprout has separately agreed to fulfill.
Changes to These Terms
We may update these Terms of Service to reflect changes in our business operations, website functionality, or service arrangements.
Updated terms will be made available through our website with a revised effective date.
Changes to existing paid service agreements will be handled according to the terms of those agreements.
Contact Information
For questions regarding these Terms of Service, our services, billing, or other business matters, please contact:
30 N Gould St Ste R, Sheridan, Wyoming 82801, United States